Sage Intacct sync error: Journal GJ is not valid

Overview

Available on Ramp Plus. See Ramp Plus overview for plan details.

Sage Intacct may return Journal GJ is not valid | Select a valid active Journal. | Error Code: BL01001973 when Ramp syncs a repayment or certain Ramp Treasury transactions. Ramp posts those entries to Sage Intacct's General Journal (GJ), so the sync fails when the GJ journal is inactive, unavailable, or not available to the entity used by the transaction.

Resolve the Journal GJ error in Sage Intacct

1. In Sage Intacct, navigate to General Ledger > Setup > Journals.
2. Find the journal with the symbol GJ.
3. Edit the journal and set Status to Active.
4. Make sure Disallow direct posting is not enabled.
5. If your company uses multiple entities, confirm the journal is available to the relevant entity for the Ramp transaction.
6. Save the change, then retry the sync in Ramp.